District IT Support

General Troubleshooting

Check Your Internet Speed

• Your device must have a download speed of at least 10 Mbps at the minimum, but 25 Mbps or faster is recommended in order for QuaverEd resources to perform as intended. Visit www.speedtest.net or www.fast.com to check your internet speed. If your test results are lower than 10 Mbps, we recommend reaching out to your school/district IT for further assistance with bolstering your internet connection.

Restart Your Device

• If ever you experience an issue on your device, a quick restart should be the first tech check. It often resolves an array of user issues.

Clear Your Browser Cache

• As you visit websites on your device, your browser stores (or “caches”) data to improve future load times when you revisit those sites. As we update the Quaver site, your browser may load a previous version that was stored in your browser cache. Here are instructions for clearing the cache on both Mobile and Desktop device browsers. When selecting a time range be sure to select “All Time” or the highest possible range.

Try a Different Browser

• Such as Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge

Interactive Whiteboard (IWB) Settings

• If you are using Quaver on a IWB, try to replicate the issue using only your computer, with a mouse and keyboard. If you are not able to replicate the same issue on your computer, then the IWB may be a factor. For best results, make sure your computer has a direct connection to your IWB using an HDMI cable.
  
  We also recommend recalibrating your board. If you need assistance with that process, please reach out to your district’s IT team for assistance. Here are device requirements for using any QuaverEd curricula.

Update your Browser and/or Operating System

• Browsers (where you visit websites) and Operating Systems (the software that allows you to use your device) are frequently updated. These updates include new features, enhanced security, and/or bug fixes. Here are instructions for updating your browser.
  • https://www.quavered.com/updating-your-browser/ 

Whitelisting Instructions

Emails

Many schools employ firewalls that use Safe Sender lists, aka whitelists, that only receive email from allowed senders. If you or your district are not receiving emails from QuaverEd, we may need to be added to your Safe Sender list.

QuaverEd uses Campaign Monitor to send emails. If your whole school or district is not receiving emails, your IT administrator may need to add Campaign Monitor to the Safe Sender list.

If QuaverEd emails have been whitelisted, check your spam folder to ensure communication from QuaverEd is not landing there. If it is, mark it as “Not Spam.”

Domains

To ensure teachers and students are able to access their curriculum resources and assignments, please ask your IT department to whitelist all subdomains of the following domains:

• quavered.com
• quavermusic.com
• quavermic.com

Whitelisting these domains will prevent students and teachers from experiencing any barriers to their QuaverEd resources, including the possibility of the website being restricted or blocked by a school or district server.

If an IT professional needs additional information, please contact us. We will be happy to offer additional answers or support!

Device Requirements

QuaverEd curricula operate on most desktop, tablet, or mobile devices. There are certain minimums that must be met and versions of the browsers that are supported. 

Apple, for example, has stopped supporting older versions of their iPads that may not function well with our curricula. However, our online platform is fully compatible with Chromebooks, Microsoft, Android, and Apple computers, tablets, and mobile devices currently supported by their manufacturers.

The software and hardware specifications provided below are QuaverEd’s suggestions to ensure the best user experience while using QuaverEd products. Any hardware and software specifications outside of this scope could have varied experiences.

Data Sharing Agreements

QuaverEd is willing to sign Data Sharing Agreements that protect student and teacher data.  We will comply with FERPA, COPPA, and any state laws regarding data sharing. Please review our Privacy Policy for more information.

If you have any questions or would like for us to sign a Data Sharing Agreement, please email PrivacyDirector@QuaverEd.com.